Customer Care
The quality of service you receive is the foundation on which trust is built!

If you have any questions or concerns regarding your new Claysam home, please contact our Customer Care Department.

HOURS
Service is provided by the Customer Care Department. Our Customer Care Department is available during normal business hours:

Monday to Friday 9:00 am - 5:00 pm

CONTACTS
Inquiries and correspondence should be directed to our Customer Care Department. To ensure accuracy, please include your name, lot number, site, address, telephone and e-mail.

AFTER HOURS – EMERGENCY CONTACT
Plumbing: Tilstra Plumbing 519.421.9511
Heating/Cooling: Overland RNC 519.744.6841
Electrical: Knight Electric: 519.223.1942
Gas: Union Gas 1 888.774.3111


Claysam and Tarion

As a builder who prides itself on Quality and Customer Service, we are proud to have an excellent reputation with the Tarion Home Warranty Program.  Check out the links below for more information.

Claysam Homes - Tarion Warranty Builder Profile

Tarion Website


Tarion Forms

Click links to open in a new window. Adobe Acrobat Reader required.

30 Day Form

Year End Form

Second Year Form


Home Tips

Claysam Homes provide their customers with a homeowner's package that details the construction and maintenance of the home at the pre-delivery inspection. This includes information by manufacturers of specific products used in the home, from exterior siding to floor tiles.

Owners of new homes should pay particular attention to the moisture level inside the home. Both excess and inadequate levels of humidity can pose problems to the materials in your new home. Please see Avoiding Moisture Damage for tips on maintaining proper humidity levels.

The Tarion Warranty Corporation has developed Home Maintenance Checklists. Each checklist (Spring, Summer, Fall and Winter) includes a monthly breakdown of items for inspection, and are intended to assist homeowners to set up a regular schedule of check-ups and clean-ups.

Since the warranty does not cover damage resulting from improper maintenance, it is very important that new homeowners take time to learn how to protect their warranty by properly maintaining their home.

For more information please visit www.tarion.com.


Claysam's Quality Trades

Quality Products and Highly Skilled Trades are part of the key ingredients that makes your home a Quality Claysam Home.

We invite you to take a look at some of our trades that help make Claysam one of the most reputable builders in Southwestern Ontario!

AM Roofing Solutions LTD.

Overland RNC

ALTA Drywall Solutions INC.

Knight Electrical LTD.

Stairworks

Watford Roof Truss

BND Woodworking

Stonex Granite & Quartz INC.

Sarmazian Bros LTD.

Euro Klean

Fairway Lumber - Home Hardware